How to get help

If you are struggling financially we can help.

We can help you ensure you are getting all the benefits to which you are entitled. Click here

For help with food the most important step is to get a foodbank referral.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will raise a referral on your behalf. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Wokingham Borough Council, housing support officers, children’s centres, health visitors, social services and various local charities.

They will discuss your situation and either send a referral to us or give you a voucher that you can bring to us (see https://wokingham.foodbank.org.uk/get-help/visiting-a-foodbank/). They will also assess your ability to collect a food parcel from us at Waterford House. If you are unable to collect they can ask us to deliver it to you.

To read more about the referral system visit https://wokingham.foodbank.org.uk/get-help/foodbank-referrals/

If we receive a referral:

We will immediately prepare a food parcel for you.

If you are able to collect it then you can pick it up from Waterford House. Please check our location and opening times here

If you are unable to collect then we can arrange for it to be delivered to you. We will tell you when to expect the delivery. If you are not in when our delivery driver arrives he will return the parcel to our office and you will need to arrange a new delivery time

IWhat’s in a food parcel?

Each food parcel contains a minimum of three days of emergency food appropriate to the size of your household. You can see what is typically in a food parcel by clicking here.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

 

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