Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank referral.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will raise a referral on your behalf. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, Wokingham Borough Council, housing support officers, children’s centres, health visitors, social services and some local charities.

If you are having trouble contacting Citizens Advice please visit this page .  There is one form for self-referrals and another for referral agencies

Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

Contact the referral agency.

They will discuss your situation and either send an electronic E-voucher directly to us or supply you with a paper voucher where appropriate. They will also assess your ability to collect a food parcel from us at Waterford House. If you are unable to collect they can ask us to deliver it to you.

If we receive an electronic E-voucher:

We will immediately prepare a food parcel for you.

If you are able to collect it then you can pick it up from Waterford House. Please check our location and opening times here

If you are unable to collect then we can arrange for it to be delivered to you. We will tell you when to expect the delivery. If you are not in when our delivery driver arrives he will return the parcel to our office and you will need to arrange a new delivery time

If you are given a paper voucher:

Bring it to your nearest Foodbank centre. You can find a list of our local centres and opening times here. We will exchange your voucher for a food parcel

What’s in a Food Parcel:

Each food parcel contains a minimum of three days of emergency food appropriate to the size of your household. You can see what is typically in a food parcel by clicking here.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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